FAQs

Q?How do I place an order?
A.

You may place an order on the very same page that displays the item you wish to purchase or place an order on our Main Ordering Page.
All major credit cards and PayPal payments are accepted on our secure website or you may call us at 954-772-0046 to place your order. NOTE: A PayPal account is not needed to process your credit card order. If you prefer to pay via telephone, please feel free to call us at 877-294-2515 (Toll-Free), 954-772-0046 (South Florida), or 001 + 954-772-0046 (International Orders).  Phone hours are Monday through Sunday 9:00 a.m. to 5:00 p.m. (Eastern Time).

Q?What is the cost for shipping?
A.

FREE SHIPPING ON ORDERS OF TWO OR MORE ITEMS! A 10.00 shipping fee will be added for single item orders. Your order will be shipped via USPS Priority or UPS Ground throughout the US. There is a shipping charge for international orders. Please contact us for international shipping prices.

Since each scarf is sized and produced individually, please allow 2 to 3 weeks for delivery.

In a hurry? Rush shipments are available. Please contact us for pricing on Overnight, 2nd Day, and 3rd Day shipments.

Q?Do you offer a gift-wrapping service?
A.

Yes we do! We offer especially unusual packaging FREE of charge.  However, if you want to “fancy it up” even more, we’re happy to dress up your gift for an additional cost of $15.00 per item.

Q?Do you offer a guarantee?
A.

Yes, we do!  We are proud of our products and want our customers to be happy. If, for some reason, you are not satisfied with your purchases, you may return it for credit toward future purchases.

Q?Do you have a return policy?
A.

I want my customers to be happy with my product. If, for some reason, you need to return a scarf, store credit will be given toward the purchase of another scarf. You may return the item within 7 days of receiving it for exchange or credit ONLY (excludes custom orders). The item must be in its original packaging and in perfect, unused condition. Shipping cost to return your item will be paid by me. Please note that special orders are final sales and cannot be returned or exchanged.

Q?How do I know if my donation has been submitted to the charity?
A.

A donation report along with each item will be sent to individuals who purchase a scarf.

Q?How can I sponsor a fundraising event?
A.

We love to see our customers hold fundraising events to benefit the charity.  Not only is this a wonderful thing to do…you’ll also receive a FREE gift for yourself! Please contact Daniel for specifics on how you can participate.

Q?What types of fabric do you use for your scarves?
A.

Our fine art scarves are 100% pure silk and proudly produced in the US!

These cultivated silks are smooth, continuous filaments and appear almost glassy and translucent. They also show a prismatic, rainbow effect. This silk is a reeled (thrown) silk and is done by hand. The silkworms are fed mulberry leaves and the silk filaments are anywhere from 500 to 1000 meters long in one cocoon. Several of these are grouped together in the unraveling of the cocoons to make 1 continuous silk yarn.

All scarves also include a machine-rolled baby hem along each edge to add strength and a nice finishing touch!

We offer three types of fine silks:

Silk Chiffon 8mm
Silk Habotai 8mm
Silk Charmeuse 12mm

*mm stands for momme (pronounced moe-me) and is a unit of measurement for silk fabric.

Q?How do I clean my scarf?
A.

Our silks are quite durable. Dry cleaning is the recommended method of care for all of our fabrics to ensure lifelong enjoyment!

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Contact Scarves For Charity

Call 954-772-0046 or complete our form here.

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